Oyster Farm & Kayak Tour FAQ’s

FAQ’s

What happens if the weather is bad and the tour is canceled?

If the tour is canceled due to poor or unsafe weather conditions we will try and reschedule. If that is not possible, you will be issued a full refund in your original payment method. If you used a gift certificate to pay then the gift certificate will remain unused and you can use it when you reschedule.

When will we know if a tour is canceled due to the weather?

Since storms can blow through that area quickly we monitor the forecast the days leading up to the farm tour. We will make the call when we are confident it will not be clearing out which could be as late as the early morning of the tour. You will only be contacted if the tour is canceled. If you do not hear from us, the tour is still on.

Is there a place where beverages can be kept cool at the farm?

Yes. We generally have cooler space available for you to keep your beverages on ice so they are kept cold until it’s lunchtime.

Is there a place to keep my belongings dry?

Yes. We have indoor space on the dock to keep your belongings safe & dry

Do I have to bring my ticket to the tour?

No, you do not need to bring your ticket with you. We will verify who you are verbally when you submit your signed waiver. 

Can I give my ticket away last minute if I can’t make it?

Yes. As long as the individual attending is at least 12 years old and we get a signed waiver, they do not have to be the person who originally purchased the ticket.

Are there accessible bathroom facilities there?

Yes. There is one small bathroom located on the dock available for changing and quick bathroom breaks. However, we do recommend using the public facilities located outside the bait and tackle shop which is steps from the meeting point on the mainland noted above.

I saw a dog in some photos, will he be there? 

Bosun is our friendly farm dog who loves to greet our guests and spend his weekends on the water. He’s a medium size, well mannered, Vizsla who is present at most of our farm tours.

I have a food allergy, who should I tell? 

If you have a food allergy that may be an issue with the lunch we provide please call or email to discuss how this may affect your tour. Email: Events@BlueIslandOysters.com or call 631.750.5986.

How old do you have to be to participate? 

Due to certain physical requirements and the location of our farm, all participants must be at least 12 years or older to register and participate in our public farm tours.

Is there a way I can book a tour without paying online ticket fees?

Yes, we take cash check or money order payments, which can be dropped off at our West Sayville, NY office, at 136 Atlantic Avenue. Office hours are 9 am to 4 pm, Monday through Friday. If you would like to mail a check or money order you can do so to Blue Island Oyster Co., PO Box 31, West Sayville, NY 11796. Tour spots will not be reserved until payment is received in full. Ticket price per person to book via check or money order is $108.62, which includes sales tax.

How do I redeem my gift certificate online? 

In late Spring, the summer farm tour dates and times will be listed on Eventbrite. You will use your redemption code as their “promotion code” when you make your ticket purchase to reserve online for the amount of guests the gift certificate is for.

Does my gift certificate have an expiration date? 

Gift certificates that are purchased do not have an expiration date and will state that on the hard copy of it. If you don’t use them one season you can use them the next season, or the next and so on and so on. Any gift certificates with an expiration date will have it noted on them.  

Can I book a private tour? 

Yes. Private tours are available to be booked for a $1000 minimum (plus taxes, fees & gratuity charges) on custom days and times. Call or email to inquire about your private grout tour.

Do you offer event insurance if there’s a possibility I can’t attend? 

No. We do not offer ticket insurance. Any event ticket insurance offered would be through a third party at your time of purchase. We do not adhere to any refund policies other than those noted for weather-related cancellations as noted above. Any purchase made for event insurance is between you and the third party and can not to be claimed directly through Blue Island Oyster Company.

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